Plain terms,
no surprises.

1 · The plans

We offer three website plans. Each combines a one-time setup fee with a monthly fee, in Australian dollars (AUD). Every plan starts as a frame and is shaped to your business during the listening phase.

Essentials: $499 setup, then $199/mo.

Studio: $799 setup, then $299/mo.

Flagship: $1,199 setup, then $499/mo.

Prices are starting points. Your final quote reflects your brief. Prices shown include Australian GST. You receive a valid tax invoice for every payment.

2 · Minimum term & renewal

Plans run on a 12-month minimum term from the date you start. After that, your plan continues month to month until you give 30 days' notice to stop. We review pricing at the end of each 12-month period and give you at least 30 days' notice of any change before it takes effect.

3 · Billing & payment

The setup fee is due when you sign on, so we can begin. The monthly fee is billed in advance, starting at launch or 30 days after sign-on, whichever comes first. We accept bank transfer or another method agreed in writing.

4 · If a payment is missed

Nothing switches off suddenly. Your site stays live for a 30-day buffer after a missed payment. We'll reach out well before anything changes. If the payment stays outstanding past the buffer, we may pause hosting until the account is up to date. Because you own your code and content, you can always pick back up or take everything with you.

5 · What the monthly fee includes

Four things, plainly:

Hosting: your site stays online, fast, and secure.

Updates: content changes and small refinements as your business shifts.

Support: attention when something needs fixing.

A real person to contact: directly, no tickets or call centre.

6 · Delivery & approval

We aim for a first draft within 7 to 14 business days of an approved brief and your content. We scope Flagship individually. The timeline pauses while we wait on content, approvals, or decisions from you. After we hand over a draft, you have 10 business days to approve or request changes. No response within that time counts as approval.

7 · Changes & extra work

Work beyond the approved brief, such as new pages, features, or sections, is agreed in writing and may add cost and time. We quote each change before starting. Additional work is billed by quote or at a day rate, in AUD.

8 · Ownership & your content

You own the content you provide. Your text, your images, your logos. You are responsible for making sure it doesn't infringe anyone else's rights. While your plan is active, you have full licence to use your website. We retain the underlying framework and reusable components we build with. You're never locked in: your domain, content, and site files are always yours to move.

9 · Hosting, domain & data

While your plan is active, we manage hosting and, where agreed, your domain, with the cost included in your monthly fee. We take reasonable steps to keep your site available and back it up regularly. Where your site handles personal data, we act on your behalf and apply sensible security measures; you remain responsible as the data owner. If your plan ends, we'll provide your site files within 15 business days so you can move to another provider.

10 · Cancellation

After the 12-month minimum, you can cancel any time with 30 days' notice. If you cancel within the minimum term without cause, the remaining months of that term are payable unless we agree otherwise. Setup fees and fees for work already done aren't refundable.

11 · Your consumer rights

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other law that cannot be excluded. Where our services come with guarantees that can't be excluded, and we fail to meet them, you're entitled to the remedies that law provides. Any limitation of our liability below applies only to the extent the law allows.

12 · Liability

Subject to your consumer rights above, we don't accept liability for indirect or consequential loss, and our total liability is limited to the fees you paid in the 12 months before a claim. Where permitted, our liability for a failure to meet a consumer guarantee is limited to re-supplying the services or paying the cost of re-supply.

13 · Governing law

For clients in Australia, these terms are governed by the laws of South Australia and the Commonwealth of Australia, and the courts of South Australia have jurisdiction. For clients contracting with our Mozambique entity, the laws of the Republic of Mozambique apply. Your signed service agreement names the entity and law that governs your plan.

14 · Changes to these terms

We may update these terms from time to time. The current version always lives on this page, with the date it was last updated shown above. Your signed agreement governs your specific plan.

15 · Contact

Questions about these terms? Email hello@tentwelvestudio.com and a real person will reply.

These terms summarise how our plans work and don't replace your signed service agreement.